Skin Shop

Delivery information 12

• My package has arrived damaged.
• Where do you deliver outside the UK?
• Do you deliver to the US?
• How quickly do you send out standard delivery items?
• Free Undercoat missing.

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FAQ 24

• I've had a reaction to a product what should I do?
• Do you send out samples?
• Do you test on animals?
• Are you Vegan?
• Can I use your products while pregnant?

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Kalme 45

• KALME Day Defence SPF25 or SPF30 – which is best for you?
• I react to all suncreams/ spf what do you recommend?
• Do any of your creams use a chemical SPF.
• How do I use the Kalme Undercoat?
• When do I use Kalme Undercoat with other Kalme products?

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In2mate 4

• Can I use the in2mate products with HRT?
• Can I use the in2mate products internally?
• I have noticed some curdling of the moisturiser, is this normal?
• How and when to use In2mate products and usage tips

Hydrosil 12

• I get very dry skin below my eyelids, making my eyes really itchy in the corners. Could the dry skin eye gel help me?
• Does this body wash have any benefits over normal soap?
• I suffer from dry scalp but have greasy hair. Does the Dry Scalp Shampoo tend to make hair more greasy?
• How long does the Dry Eye Gel take to work?
• I'm using steroids for my eczema can I use these products at the same time?

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Oregon Skincare 5

• Does the Oregon Shampoo smell awful?
• Do Oregon hair products effect hair dye?
• Why has the Oregon Shampoo changed to a lighter colour?
• How and when to use Oregon products and usage tips
• Why do you have ALS or Ammonium Lauryl Sulphate in your shampoo?

Clarol 30

• Do I apply Sebopure to my whole face or just my spots?
• Can I used Silver Serum with Sebopure?
• Can I use Sebopure elsewhere on my body?
• Can I use Silver Serum elsewhere on my body?
• How quickly can I expect Sebopure to work?

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Actimas 7

• How to get the best results from Celafen
• Why is Celafen not working for me?
• Are there any discounts on Celafen?
• Have the ingredients in Celafen changed?
• How and when to use Actimas products and usage tips

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LipQ 6

• Fingerprint in my Liquorice Balm
• Is there any proof that Liquorice Balm works?
• Can Lip Q products be used anywhere else other than lips?
• Are Lip Q products suitable for use on children?
• Should I use Lip Q products in between cold sore outbreaks?

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Eczema and Dry Skin 2

• What are your best products for eczema?
• Dry Skin around your eyes.

Rosacea and red skin 1

• I have rosacea what products do you recommend?

Psoriasis and scaly skin 0

Cold sores 0

Acne 2

• Are all your products non-comedogenic?
• What products are recommended for menopausal acne?

Log in problems 9

• I can't log in (new customer)
• Log in keeps refreshing back to an empty log in page.
• I'm told that my email address already exists!
• How do I change my password for my on-line account?
• i've forgotten my password. How do i get a new one?

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Payment problems 8

• I am trying to use my credit card in paypal and it is returning errors.
• I'm trying to use my Credit Card in Sagepay and i'm getting an error
• Payments pending with bank after failed card payments
• How safe and secure is the website?
• Why do I have to register before using PayPal.

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Postage issues 1

• How do i ship to a different address from my billing address?

Reward points 4

• My reward points are pending?
• How do I use my reward points?
• Where is my 10% discount for my second order?
• Reward points voucher code doesn't work.

Discount code 2

• Where do i put my discount code?
• How do I get the free product?