Do you send out samples?

Modified on Thu, 19 Jul, 2018 at 9:27 AM

We're sorry but unfortunately we are unable to send samples for you to try; 

Firstly, in terms of wanting to see if they work before buying them, these are not products that will suit 'quick fix' expectations as we recommend that our products are used for at least 3-4 weeks before assessing results, which typically requires a full size tube of product.These are naturally active products that can take time to take effect and are designed to work as daily management skincare that can progressively can help reduce symptoms and prevent such frequent flare ups if used on a regular basis.

Secondly if you are worried about your skin reacting to a product, we do offer a return and refund policy if you do have an reaction. 

We always recommend all our customers do a patch test before using any new product to be sure that they will not react against it. 

You should find a small area of clear skin such as the inside of your wrist and apply a small amount of the cream or gel etc to it. Do not wash or wipe it off but leave it there for 24 hours. If you have had no reaction then you should be fine. If you feel any irritation, burning, or a rash appears then you should send the product back for a refund.

However such reactions are quite rare as all our products contain natural ingredients and all the ingredients have been passed as safe for use in cosmetics. We also try and make our formulations as skin friendly as possible with balanced PH and without irritants. Most of our products have been tested to be suitable for use on sensitive skin. 

We recommend that for anyone trying our products that they do NOT combine them with any form of other medicated products for their skin or any other treatment products as we cannot guarantee what kind of reactions may occur when our products are mixed with other medications or treatment products. 

Please note that we only accept returns that have been mostly unused. Almost empty tubes will not be accepted. Skin reactions are apparent more or less immediately.

We also ask that you notify us of your intention to returns products within 14 days and that we receive the products within 30 days of your order date. 

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